Account access

I cannot sign in

Check that you are using the correct email address and password.

If you were invited, use the email address that received the invitation during account creation.

I am stuck in email verification

Open the latest verification email.

If the link expired, request a new verification email where available or contact staff.

I joined by QR code but cannot access the dashboard

After QR self-join email verification, staff must approve your request.

You cannot access the dashboard until the request is approved.

My invitation expired

Ask building staff to resend the invitation.

I see the wrong building

Staff users should check the current scope in the sidebar.

Tenants should contact staff if their account is connected to the wrong building or unit.

I see a locked feature

The feature may require a higher plan, a different role, or a different current scope.