Create a ticket

For tenants with approved building access. A ticket is a report or question for building staff. For immediate danger, use the appropriate emergency contact instead of waiting for a ticket response.

Start your report

1. Open My Tickets or the sidebar Create menu.
2. Choose Create Ticket.
3. Write a short title and explain what happened, where it is, and when it started.
4. Review any useful answers or similar community tickets Sicket finds.
5. Check the remaining details and visibility, add files if useful, then review and create the ticket.

The modal shows your progress. Use Back to correct an earlier step.

Select the image to enlarge it.

Write a useful description

For example: The entrance light does not turn on. I noticed it yesterday evening. The switch beside the door makes no difference.

Include enough context for staff to act. Do not include passwords, payment details, or unnecessary information about other residents.

Choose who can see it

Personal is for a request about your own situation. Other tenants cannot see it.

Community is for a question or issue relevant to the building. Other tenants in your building can read it. Community options depend on your organization’s plan.

Understand ticket visibility before including private information. Staff keep handling access; observers have limited read-only summaries, not your reporter details or private conversation.

If a similar ticket already exists

Open the suggested community ticket to check whether it describes your issue. Use the bell to track its updates if that is all you need. You can still continue with your own report when appropriate.

Suggestions and category choices can be wrong. Check them before submitting.

Add photos or files

Use the attachment control, then wait for uploads to finish. Follow the file type and size limits shown in the modal. Add only files that help explain the issue.

Only you and authorized staff can open your ticket’s attachment contents. Other residents do not gain access by reading or tracking a community ticket.

After creating it

Open the ticket from My Tickets to read replies and see its status. Reply in the conversation if staff need more information.

If a required field is missing or too long, Sicket shows a warning beside it. Correct the field and try again. If submission is interrupted, check My Tickets before submitting a second copy.