Manage billing and plans
What this guide helps you do
Section titled “What this guide helps you do”Manage your Sicket plan and billing settings.
Who can do this
Section titled “Who can do this”Organization admins with billing permissions.
Where to find it in Sicket
Section titled “Where to find it in Sicket”Go to My Plan or Billing settings.
Step-by-step
Section titled “Step-by-step”- Open
My Plan. - Review the current plan and usage.
- Compare available plans.
- Choose an allowed plan change.
- Use Stripe Checkout or the Stripe customer portal when redirected.
- Return to Sicket and verify the plan state.
Field-by-field explanation
Section titled “Field-by-field explanation”Current plan shows the active subscription.
Usage shows how close the organization is to plan limits.
Available plans shows upgrade or downgrade options.
Billing settings opens Stripe-managed payment methods, invoices, billing details, and tax IDs.
Plan changes
Section titled “Plan changes”Starter and Professional are self-serve monthly plans.
Upgrades can apply immediately and may create a prorated charge.
Downgrades and cancellations are usually scheduled for the end of the current paid period.
Enterprise is custom and handled through Sicket support.
Common issues
Section titled “Common issues”If a downgrade is blocked, reduce usage that exceeds the lower plan first.
If payment fails, access to paid features may be affected until billing is resolved.