Billing basics
Billing belongs to the organization account, not to individual tenants.
Self-serve plans
Section titled “Self-serve plans”Starter and Professional are self-serve monthly plans managed through Stripe.
Organization admins with billing access can start checkout, manage payment methods and invoices, upgrade, downgrade, cancel, and reactivate where available.
Enterprise
Section titled “Enterprise”Enterprise is handled as a custom plan. The Sicket team manages Enterprise commercial terms directly with the customer.
Plan limits
Section titled “Plan limits”Plans can limit buildings, residential units, landlords, Observers, knowledge base entries, attachment storage, analytics, and other features.
Current default limits are:
| Limit | Starter | Professional | Enterprise |
|---|---|---|---|
| Buildings | 1 | 5 | Configured for the organization |
| Residential units | 10 | 500 | Configured for the organization |
| Landlords | Not included | 5 | Configured for the organization |
| Observers | Not included | 10 | Configured for the organization |
| Knowledge Base entries | Not included | 100 | Configured for the organization |
| Attachment storage | 1 GB | 50 GB | Configured for the organization |
| Analytics | Not included | Included | Included |
Home capacity counts managed physical homes, not tenant accounts. Several residents in one home use one home slot. Vacant managed homes also count. A separate safety limit of 10 residents per home prevents misuse; it is not an extra commercial tenant allowance.
Knowledge Base usage is pooled across the organization. Professional includes 100 total entries, not 100 per building. An entry must be assigned to at least one building; it can be shared with multiple permitted buildings.
If a downgrade would exceed a lower plan’s limits, Sicket should explain what needs to be reduced before the downgrade can continue.
My Plan shows the effective limits for the current organization and is the source of truth if an Enterprise agreement or custom limit differs from this table.
More help
Section titled “More help”For billing questions, contact Sicket support or sales from the Sicket website.