Billing basics
Billing belongs to the organization account, not to individual tenants.
Self-serve plans
Section titled “Self-serve plans”Starter and Professional are self-serve monthly plans managed through Stripe.
Organization admins with billing access can start checkout, manage payment methods and invoices, upgrade, downgrade, cancel, and reactivate where available.
Enterprise
Section titled “Enterprise”Enterprise is handled as a custom plan. The Sicket team manages Enterprise commercial terms directly with the customer.
Plan limits
Section titled “Plan limits”Plans can limit buildings, units, landlords, knowledge base entries, storage, and features.
If a downgrade would exceed a lower plan’s limits, Sicket should explain what needs to be reduced before the downgrade can continue.
More help
Section titled “More help”For billing questions, contact Sicket support or sales from the Sicket website.