Add knowledge base entries

What this guide helps you do

Add a reusable question and answer to the knowledge base.

Who can do this

Organization admins and authorized landlords on plans with knowledge base access.

Where to find it in Sicket

Go to Knowledge Base, then choose Add Entry.

Step-by-step

1. Open Knowledge Base.
2. Choose Add Entry.
3. Enter the question.
4. Enter the answer.
5. Continue to scope.
6. Select the building scope or organization-level visibility where available.
7. Review the AI classification note.
8. Create the entry.

Field-by-field explanation

Question is the tenant-facing issue or question, such as What should I do when the elevator is out of service?.

Answer is the practical guidance tenants should follow.

Scope controls where the entry is visible. If one building is selected in the sidebar, the modal should default to that building. If All Buildings is selected, it can default to broader visibility where allowed.

AI classification means Sicket can assign category and tags automatically. Categories should come from a controlled set. Tags can be more flexible.

What happens next

The entry can appear in the knowledge base and may be suggested when a tenant creates a related ticket.

Common issues

If tenants cannot see the entry, check the building scope.

If the category looks wrong, edit the entry or improve the question and answer so the subject is clearer.