Review home and join requests

For organization admins and landlords assigned to the building. Find pending requests on Invitations.

A request can come from QR self-join, an invitation where the resident entered their home, a correction to a staff-selected home, or an existing tenant’s My Home correction.

Approve the correct home

1. Open the pending request.
2. Check the resident’s name and verified email, building, requested home, and any current or preselected home.
3. Check the suggested existing-home match and resident count.
4. Select the correct existing home. If it does not exist, create the requested home.
5. Approve the request.

Spacing and capitalization differences can match an existing home. Still check the result: 3B and 3C are different homes. Do not create a second home just because another resident already lives there.

Reject an incorrect request

Choose Reject if you cannot confirm the request. Contact the resident through your normal support process if more information is needed. Do not approve merely to clear the waiting list.

What changes after approval?

For a new resident, approval allows building access once their required setup is complete. Until then, they see a waiting screen instead of building information.

For an existing resident changing homes, their current access stays in place while waiting. Approval updates the assignment; rejection leaves their current home unchanged.

A home can have up to 10 active residents, with pending targeted invitations also counted when reserving places. Sicket checks capacity when the assignment is approved.

See Add and manage residential homes for editing home details and viewing residents.