Give resolution feedback
What this guide helps you do
Section titled “What this guide helps you do”Give feedback after a ticket is resolved.
Feedback helps staff understand whether the answer or fix actually solved the issue.
Who can do this
Section titled “Who can do this”Tenants viewing a resolved ticket they can access.
Where to find it in Sicket
Section titled “Where to find it in Sicket”Open a resolved ticket from My Tickets or Community Tickets.
Step-by-step
Section titled “Step-by-step”- Open the resolved ticket.
- Find the resolution feedback section.
- Choose a star rating.
- Add optional feedback if the page asks for it.
- Submit the feedback.
Field-by-field explanation
Section titled “Field-by-field explanation”Star rating shows how helpful the resolution was.
Optional feedback gives staff more context.
What happens next
Section titled “What happens next”Staff can use feedback to understand tenant satisfaction and improve future handling.
Feedback can also support reporting on resolution quality and workload impact.
Common issues
Section titled “Common issues”If the ticket is not resolved yet, the feedback section may not appear.
If you still need help, add a comment where available or create a new ticket if the issue returned.