Follow and comment on tickets
What this guide helps you do
Section titled “What this guide helps you do”Follow ticket updates after submission.
Who can do this
Section titled “Who can do this”Tenants viewing their own tickets or community tickets they can access.
Where to find it in Sicket
Section titled “Where to find it in Sicket”Use My Tickets for your own tickets and Community Tickets for building community tickets.
Step-by-step
Section titled “Step-by-step”- Open
My TicketsorCommunity Tickets. - Select a ticket.
- Review the status, priority, category, and latest updates.
- Read staff comments.
- Add a comment if discussion is enabled.
- Upload an attachment if needed and allowed.
Field-by-field explanation
Section titled “Field-by-field explanation”Status shows progress.
Priority shows urgency.
Comments are the visible ticket conversation.
Attachments provide photos or files that help staff understand the issue.
What happens next
Section titled “What happens next”Staff can respond, update status, or resolve the ticket.
Common issues
Section titled “Common issues”If you cannot comment, discussion may be disabled or the ticket may no longer accept tenant comments.
If an attachment fails, check the file type and size.