Manage Knowledge Base entries
Knowledge Base access depends on the organization plan. Each entry must be assigned to at least one building you manage. Select several assigned buildings only when the same answer applies to all of them.
Add an entry
Section titled “Add an entry”- Select an assigned building.
- Open
Knowledge Base. - Choose Add KB entry.
- Write the tenant-facing question and practical answer.
- Review the building, category, and tags.
- Check the remaining organization allowance.
- Create the entry.
Professional includes 100 entries shared across the whole organization, not 100 per building. Coordinate with the organization admin before using a large part of the shared allowance.
Maintain answers
Section titled “Maintain answers”Open an entry to read the full answer. Staff can edit or remove entries in their assigned scope and review usefulness, usage, last-reviewed information, and stale-answer indicators where available.
Search uses ranked results. During search, matching topic sections open automatically. Clear the search to return to the topic view.
Import and export controls are intended for desktop use and are hidden on mobile.
Writing useful answers
Section titled “Writing useful answers”Keep instructions short, current, and building-specific. Include the contact or next step a tenant actually needs. Do not store private tenant details in a Knowledge Base answer.