Privacy and visibility

Visibility depends on role, building scope, ticket type, and anonymous settings.

Staff visibility

Authorized staff can see operational information needed to manage the building, including ticket details, tenant names, and unit information where relevant.

Tenant visibility

Tenants see their own tickets, building communications, and community tickets they are allowed to view.

Tenants should not see another tenant’s residential unit information on community tickets.

Anonymous tickets

Anonymous posting hides the tenant identity from other tenants. Staff can still see the information needed to manage the issue.

If a tenant views their own anonymous community ticket, Sicket may identify it as their own ticket without exposing that identity to others.

Building separation

Tenants should not see content from buildings they do not belong to.

Landlords should only see assigned building data unless they also have broader organization permissions.