Read building incidents
What this guide helps you do
Section titled “What this guide helps you do”Read updates about larger building issues that staff are coordinating.
Incidents are used for broader building problems, not normal one-off tickets.
Who can do this
Section titled “Who can do this”Tenants in a building where staff published an incident.
Where to find it in Sicket
Section titled “Where to find it in Sicket”Open Incidents from the sidebar when available, or open an active incident shown on the News and Updates page.
Step-by-step
Section titled “Step-by-step”- Open
IncidentsorNews and Updates. - Select an active incident.
- Read the incident title, status, and latest incident updates.
- Review linked community tickets or announcements if shown.
- Follow future updates until the issue is resolved.
Field-by-field explanation
Section titled “Field-by-field explanation”Status shows where staff are in the incident workflow.
Incident updates are messages staff publish for residents.
Linked community tickets are related tickets that other tenants in the building can already view.
Linked announcements are related announcements visible to your building.
What tenants cannot see
Section titled “What tenants cannot see”Tenants cannot see staff-only incident notes, personal tickets, internal evidence, private pattern details, or contractor-only packets.
If staff link personal tickets to an incident, those personal tickets remain hidden from tenants.
What happens next
Section titled “What happens next”Staff can publish more incident updates.
When the incident is resolved, the status changes and staff may post a final update or announcement.
Common issues
Section titled “Common issues”If you expected to see an incident but cannot find it, staff may not have published it to residents yet.
If your own issue is related, check whether there is already a community ticket or create a ticket with your details.