Review analytics and resident feedback

For organization admins and assigned landlords when included in the plan. Open Analytics.

Choose what to see

Check Current scope. Organization admins can compare All Buildings or focus on one; landlords select an assigned building.
Choose the reporting period.
Open More statistics.
Show only the cards and charts you need.

Choices are remembered in the same browser. You can also hide the main stat cards, Ticket activity, Status breakdown, or Resident resolution feedback and turn them back on later.

Read the main sections

Section	What it helps you understand
Ticket activity	New reports and resolved work over time.
Status breakdown	The distribution of tickets across statuses.
Resident resolution feedback	Ratings and written feedback from ticket creators after resolution.

Additional statistics are optional. Read each metric’s explanation, since some show activity during a period and others describe the current workload.

Find resident reviews

Enable Resident resolution feedback if it is hidden. Read the available reviews and use its paging controls rather than expecting every review on screen at once. Open the related ticket for the full context.

Feedback also appears on the original ticket detail page. Staff cannot submit a tenant’s review on their behalf.

Why do two numbers differ?

Check the building, date range, status filters, and what the metric counts. A ticket created before the selected period can still be resolved during it.

Where a metric offers View related records, it opens a filtered list. Sharing that link does not grant access to anyone outside the authorized building scope.

Observers have a reduced aggregate view, without resident feedback, People, invitation, staff follow-up, or export access.