Handle tickets as staff

What this guide helps you do

Use the Tickets page and ticket detail page to manage tenant requests.

Who can do this

Organization admins and landlords with access to the selected building.

Where to find it in Sicket

Go to Tickets.

Step-by-step

1. Open Tickets.
2. Choose list view or board view.
3. Use filters and sorting to find relevant tickets.
4. Open a ticket.
5. Review the title, description, type, priority, category, and attachments.
6. Add a public comment when the tenant should see the reply.
7. Add an internal note when only staff should see it.
8. Update the status when work progresses.
9. Resolve the ticket when the issue is handled.

Field-by-field explanation

Status shows where the ticket is in the workflow.

Priority helps staff triage urgency.

Category groups the operational issue.

Comments are part of the tenant-visible discussion.

Internal notes are staff-only.

Ticket referrals link related tickets.

Attachments can include supporting files, subject to upload checks and storage limits.

What happens next

Tenants see status changes and public comments where they have access to the ticket.

Common issues

If a tenant cannot see a community ticket, check ticket type, building, and visibility.

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