Workflow: Launching a New Organization
1. Confirm the plan and operating scope
Section titled “1. Confirm the plan and operating scope”Before setup starts, confirm:
- which subscription plan the organization is on
- how many buildings and units are expected
- which features should be available from day one
This avoids onboarding the organization into a structure that immediately conflicts with plan limits.
2. Create the building structure
Section titled “2. Create the building structure”Next, create the buildings that will exist inside the organization.
This is the most important structural step because staff scope, tenant scope, tickets, announcements, and analytics all depend on it.
3. Assign staff
Section titled “3. Assign staff”After the buildings exist:
- invite or assign organization admins
- invite or assign landlords to the correct buildings
At this stage, verify that each landlord only sees the buildings they should manage.
4. Prepare units and tenant onboarding
Section titled “4. Prepare units and tenant onboarding”Before tenants arrive, make sure the organization is ready for resident-level scope:
- create units where appropriate
- verify unit limits against the subscription plan
- prepare tenant invitation batches
5. Configure communication and support content
Section titled “5. Configure communication and support content”Before broad tenant rollout, it is usually worth preparing:
- key announcements
- initial knowledge-base content
- basic support and FAQ material
This improves the tenant experience immediately and reduces repetitive tickets.
6. Invite tenants
Section titled “6. Invite tenants”Once the structure is ready, tenants can be invited in a controlled sequence.
During acceptance, each tenant becomes tied to one residential unit and building scope.
7. Review live operations
Section titled “7. Review live operations”After launch, review:
- incoming ticket volume
- whether users landed in the correct scope
- whether announcements and knowledge content are being used
- whether the current plan still fits the organization
This is usually when early operational adjustments happen.
Recommended launch mindset
Section titled “Recommended launch mindset”Treat launch as a scope-and-quality exercise, not only a technical setup exercise.
If buildings, units, and roles are correct, the rest of Sicket behaves predictably. If that foundation is wrong, the operational experience degrades quickly.