Workflow: Landlord

1. Accept invitation and enter assigned scope

A landlord is invited into one or more building scopes.

After account creation, the landlord can work only inside buildings they are assigned to.

This matters because the landlord role is building-scoped, not organization-wide by default.

2. Review incoming tickets

A landlord’s daily work usually starts in ticket lists and building dashboards.

They can:

• view tickets for assigned buildings
• review status and operational load
• inspect ticket history, comments, attachments, and internal notes

They cannot view unrelated buildings.

3. Manage tickets operationally

For tickets in scope, a landlord can:

• update ticket details where allowed
• change ticket status
• add comments
• add internal notes for staff-only context
• use AI draft replies to speed up communication

Internal notes are especially important for landlord workflows because they preserve operational context without exposing it to tenants.

4. Invite tenants for assigned buildings

Landlords can invite tenants into the buildings they manage.

This lets them onboard residents without getting broader organization-admin rights.

The invitation flow still preserves the tenant’s final unit-level scope.

5. Use building-scoped insights

Landlords can work from:

• a single-building dashboard
• aggregate views across their assigned buildings

This supports portfolio-level oversight without exposing unrelated buildings.

6. Use knowledge and announcements where allowed

Depending on scope and plan level, a landlord may also:

• create or manage building-scoped knowledge-base entries
• publish or manage announcements in allowed scope

The common principle is the same: building authority, not full organization authority.

What a landlord cannot do

Landlords cannot:

• manage arbitrary buildings outside assignment
• act as an organization admin unless separately granted that role
• bypass building-level scope controls

Sicket treats landlord access as operationally broad, but still bounded.