Organizations, Buildings, and Units
Organization
Section titled “Organization”An organization is the top-level customer workspace in Sicket.
It contains:
- buildings
- users and memberships
- invitations
- announcements
- tickets
- analytics
- knowledge-base content
- subscription plan state
If a customer manages multiple buildings, they are usually grouped inside one organization.
Buildings
Section titled “Buildings”Buildings are the main operational scope for day-to-day work.
A building can have:
- landlords assigned to it
- tenants assigned to units inside it
- building-scoped announcements
- building-scoped tickets
- building-scoped analytics
- building-scoped knowledge-base entries
Many staff permissions are validated at building level rather than only at organization level.
Residential units
Section titled “Residential units”Residential units represent the tenant’s concrete living space inside a building.
This is important because Sicket uses units to enforce resident scope.
Current rule:
- a tenant must belong to exactly one residential unit
That unit is typically created or selected during invitation acceptance.
Assignment model
Section titled “Assignment model”Organization admins
Section titled “Organization admins”Organization admins can assign people across the organization.
Landlords
Section titled “Landlords”Landlords can be assigned to multiple buildings.
This lets one landlord operate across a portfolio without gaining organization-wide admin rights.
Tenants
Section titled “Tenants”Tenants do not float between buildings.
Their account is tied to one residential unit, which indirectly ties them to one building.
Why this matters operationally
Section titled “Why this matters operationally”This structure affects:
- who can create a ticket
- which tickets a user can see
- who can invite whom
- who can read a knowledge-base entry
- which analytics a landlord can open
If scope data is wrong, the rest of the product becomes unsafe. That is why Sicket treats organizations, buildings, and units as core access-control objects rather than just labels.