Customer Overview
Sicket helps organizations manage buildings, communicate with residents, and keep support work organized through Tickets, Announcements, and tenant-safe self-service help.
This section is written for customers who want to understand the platform without reading API or backend details first.
Who Sicket is for
Section titled “Who Sicket is for”Sicket is designed for three main customer roles:
- Organization owner or admin: sets up the workspace, buildings, users, and plan usage
- Landlord: manages day-to-day work for assigned buildings
- Tenant: creates and follows Tickets, reads Announcements, and uses self-service help
What customers usually do in Sicket
Section titled “What customers usually do in Sicket”Most teams use Sicket to:
- create the right building structure
- invite landlords and tenants into the correct scope
- manage Tickets in a clear, trackable way
- send building or organization Announcements
- reduce duplicate reporting with community visibility and self-service help
- maintain helpful support content in the Knowledge Base
Start with the guide that matches your role
Section titled “Start with the guide that matches your role”Explore by feature
Section titled “Explore by feature”If you want the more detailed reference
Section titled “If you want the more detailed reference”Once you understand the basics, use the Product reference section for deeper detail: